One of the most important steps in the hiring process is to conduct reference checks. Because past performance is often the best predictor of future performance, references allow you to speak with previous supervisors to determine if the applicant under consideration is qualified for the role.
Checking references ensures that you are hiring the most qualified candidate who is also a good fit for the position. You can avoid the costs associated with failed probation periods and poor performance by conducting reference checks, which can impact your guests or clients and harm your image or reputation.
In this article, we will discuss the significance of checking references, as well as offer some tips that you can use to prepare for an upcoming reference check.
What is a Reference Check in a Resume?
A reference check in a resume is when a candidate lists the names and contact information of individuals who can vouch for their skills and work experience. It’s important to carefully choose references who can speak to your strengths and work experience. If you’re looking for more tips on creating a strong resume, check out this blog post on “The 8 Best CV Writing Tips” by Gini Talent.
Some employers may prefer to contact references at a later stage in the hiring process, so it’s also important to be aware of their preferences. Do not forget choosing the right candidates from the start can help you fill an open position. By ensuring a good fit for both the company and the employee, you can lower retention rates, which can be costly and time-consuming for a business. Also as an employer, you can learn more about applicants with reference checks, such as their:
- Employment history
- Educational background
- Job Qualifications
- Strengths and weaknesses
- Behavior
6 Tips for Conducting Effective Reference Checks
It is best to prepare for your reference appointment ahead of time in order to get the most out of it. You may only meet with each reference once. Here are a few tips to keep in mind when checking references:
Inform the Candidate that You Will Check the References
It is always a good idea to inform candidates that you intend to contact their references. Informing them ahead of time ensures that they give honest answers during the interview.
Schedule an Appointment with the Reference
Scheduling an appointment with the reference ahead of time ensures that they have enough time to speak with you. They are also more likely to be in a quiet setting where they can concentrate on your questions. If you don’t make time to talk, they may be too busy when you call to discuss the candidate in depth.
Provide Feedback for Why You’re Calling
Always explain why you’re calling, what company you work for, and what position the candidate is applying for. This can give you candid feedback on how the reference thinks the candidate will fit in with the company or adjust to the specific position.
Prepare Your Questions Ahead of Time
Prepare your questions ahead of time so you know how much time you’ll need and don’t miss any important points. It can also be beneficial to consider the specific duties of the position for which the applicant is applying. Consult with the department in which they will be working to learn the most important aspects of the job from their potential manager.
The Art of Asking: Crafting Effective Reference Check Questions
When speaking with a candidate’s former supervisor, please do not simply ask questions like,
- Was she a good employee?
- How many sick days did she have?
- How would you rate her integrity on a scale of 1 to 5?
You must recall the job’s core skills, as well as the core competencies and key success measures. If you asked the candidate questions about communication, decision-making, and time management during the interview, you should ask the reference the same questions:
- When was the last time Irene had to “sell” an idea to a coworker? How did she manage it?
- Can you give me an example of a time when George had to make a quick decision? What challenges did he face? What exactly did he do?
- Please describe a situation that required Andrew to do a number of things at the same time. How did he handle it? What was the outcome?
Take Detailed Notes or Record Your Phone Calls
It’s always reassuring to hear positive feedback about a candidate you’re eager to hire. In fact, you may have already made an offer to them.
However, taking notes during your calls with previous employers is still essential. You never know when you’ll need to refer back to some of the comments later on (e.g., during performance reviews). Also, recording your reference calls allows you to go back and review them later for any key points you may have overlooked. However, always ask for permission and notify them before recording.
Does Reference Check Differ in Different Countries?
Gini Talent, a tech recruitment and staffing agency, recognizes the distinct challenges and opportunities presented by various job markets around the world. Whether you’re hiring or seeking a job in the United Kingdom, Turkey, or the United States, conducting effective reference checks is an essential part of the hiring process.
As a recruitment agency in the UK, the USA, and Turkey, we can say that reference checking is a common practice for hiring managers and recruiters regardless of the location. The reference check process typically involves questions about the candidate’s work ethic, job performance, and overall suitability for the position. It’s important to note that, there are legal restrictions on what information can be shared during a reference check, and employers must adhere to data protection laws when collecting and using personal information.
